Terms of service

Warranty

2-Year Limited Warranty BLACK+BLUM products are designed to be durable, practical, and safe for everyday food and beverage use. If your product develops a manufacturing defect within two years of purchase, our warranty team is here to help. What the Warranty Covers This 2-year Limited Warranty covers defects in materials and workmanship on BLACK+BLUM products purchased in Canada from: the Sport Dinaco / BLACK+BLUM direct-to-consumer website, or an authorized BLACK+BLUM retailer. If your claim is approved, we will, at our discretion: repair the product, or replace it with the same or a comparable product. If repair or replacement is not possible and the product was originally purchased from the Sport Dinaco direct-to-consumer website, a refund may be offered. This warranty applies to the original purchaser. What the Warranty Does Not Cover This warranty does not cover: Damage caused by abuse, misuse, or negligence Normal wear and tear, including scratches or colour fading Staining caused by strongly coloured foods, spices, or beverages Melting or warping caused by overheating or improper use Products used or maintained contrary to the Care Instructions Products purchased from unauthorized resellers Breakage of glass items after delivery Glass Bottles and Carafes – Breakage on Arrival If your glass product arrives broken or damaged, we will replace it free of charge only if: The product was purchased from the Sport Dinaco direct-to-consumer website, and You notify us within five (5) days of delivery, with photos of the product and packaging. Breakage that occurs after delivery is not covered under this warranty. How to Submit a Warranty Claim Email: support@sportdinaco.com Please include: Proof of purchase (receipt, invoice, or other reasonable evidence) A brief description of the issue and when it was first noticed At least one clear photo showing the defect or problem We aim to respond within 3–5 business days with next steps. If a return is required, we will provide full instructions and, when applicable, a return authorization.